Reserve Bank of India (RBI) vide its Circular DNBS / PD / CC No. 95/ 03.05.002/ 2006-07 dated May 24, 2007 advised Non Banking Finance Companies (NBFCs) to lay out appropriate internal principles and procedures in determining interest rates, processing and other charges. This was reiterated vide RBI’s circular DNBS (PD) C.C. No. 133 / 03.10.001/ 2008-09 January 2, 2009 and DNBS.CC.PD.No.320/03.10.01/2012-13 dated February 18, 2013.
Keeping in view the RBI’s guidelines as cited above, and the good governance practices, the following internal guidelines, policies, procedures, and interest rate policy have been adopted by dial4money for its lending business.
The base interest rate will be arrived at based on the weighted average cost of funds, risk premium, other costs such as administrative expenses and profit margin.
The base interest rate is reviewed periodically by the ALM Committee.
The base interest rate applicable to each loan account will be assessed based on multiple parameters:
The mark-up over the base rate varies depending on the risk profile of the customer, available security, client’s reputation, past track record, and financial standing.
Claims for refund or waiver of charges, penal interest, or additional interest would normally not be entertained by the company, and it is at the sole discretion of the company to deal with such requests if any.
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